We protect any personal data that you share with us, or that we get from other organisations and we keep itsafe. We always aim to be clear with you about how we will use your data and we promise not to do anythingwith it that you would not reasonably expect. We collect use and are responsible for certain personalinformation about you. When we do so we are subject to the General Data Protection Regulation whichapplies across the European Union (including the United Kingdom) and will be subject to the Data ProtectionBill 2018 once it comes into force and we are responsible as "controller" of that information for the purposes of those laws.
Personal data is any information that can be used to identify you. It can include information such as yourname, gender, date of birth, personal or professional interests, e-mail address, postal address, telephonenumbers or bank details. It can include information taken from you to enable us to carry out credit or otherfinancial checks on you. The type and quantity of information we collect and how we use it depends on whyyou are providing it. We promise that we will only gather information from you that is adequate and relevantto be used for an explicit and specific purpose.
When you give it to us directly
We collect personal data about you when you register with us as an applicant to view, buy or rent a home;instruct us to provide you with a sales or lettings valuation or instruct us to sell or let your property. We willalso require your personal data when applying for a mortgage, extending your lease, requesting aconveyancing quotation or applying for a job with us. We will collect this information in person, over thetelephone, by post, by email or via our websites.
We may also obtain information about you from other sources, such as a family member or friend.
We will only contact you through social media sites such as Facebook, Linkedin, Instagram or Twitter, if yourprivacy settings give us access to your contact details.
We may also collect information directly from a third party such as a credit reference agency or customer duediligence provider or directly from a third party with your consent such as a bank or building-society. We mayalso receive personal information from websites such as Rightmove, Zoopla and similar.
Any payments you make to us will either be made via a bank transfer or a card payment currently viaWorldPay or Goodlord.co whose security policies can be found here at:
We use your personal data in a number of ways depending on your instructions and contact preferences. These may include but not limited to, the following:
Regular telephone contact to inform you about any new properties that you may be interested in.
Regular telephone contact following a valuation, instruction or to progress a sale or purchase.
Regular email contact to inform you or any new properties that you may be interested in.
Regular email contact following a valuation, instruction or to progress a sale or purchase.
Regular postal contact to inform you about any new properties that you may be interested in.
Regular postal contact following a valuation, instruction or to progress a sale or purchase.
We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
We use your information for internal administrative purposes (such as our accounting and records, and to let you know about changes to our services or policies.
We may use your personal information to look into, and respond to, complaints, legal claims or other issues.
We will use your bank account details to process rent, service charges, contractual fees and marketing costs associated with our services.
Under data protection law, we can only use your personal information if we have a proper reason for doing so,e.g.:
The table below explains what we use (process) your personal information for and our reasons for doing so:
|When you give it to us directly||Our Reasons|
|To provide services to you.||For the performance of our contract with you or to take steps at your request before entering into a contract.|
|To prevent and detect fraud against you or us.||For our legitimate interests or those of a third party,i.e. to minimise fraud that could be damaging to us and for you.|
|Conducting checks to identify our customers and verify their identity.
Screening for financial and other sanctions or embargoes.
Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator.
|To comply with our legal and regulatory obligations.|
|Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies.||To comply with our legal and regulatory obligations.|
|Ensuring business policies are adhered to, e.g. policies covering security and internet use||For our legitimate interests or those of a third party,i.e. to make sure we are following our own internal procedures so we can deliver the best service to you.|
|Operational reasons, such as improving efficiency, training and quality control.||For our legitimate interests or those of a third party,i.e. to be as efficient as we can so we can deliver the best service for you at the best price.|
|Ensuring the confidentiality of commercially sensitive information.||For our legitimate interests or those of a third party,i.e. to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations.|
|Preventing unauthorised access and modifications to systems.||For our legitimate interests or those of a third party,i.e. to prevent and detect criminal activity that could be damaging for us and to you. To comply with our legal and regulatory obligations.|
|Updating and enhancing customer records.||For the performance of our contract with you or to take steps at your request before entering into a contract.To comply with our legal and regulatory obligations.For our legitimate interests or those of a third party,e.g. making sure that we can keep in touch with our customers about existing orders and new products.|
|Statutory returns.||To comply with our legal and regulatory obligations.|
|Ensuring safe working practices, staff administration and assessments.||To comply with our legal and regulatory obligations.For our legitimate interests or those of a third party,e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.|
|Marketing our services and those of selected third parties to:
||For our legitimate interests or those of a third party,i.e. to promote our business to existing and former customers|
|Credit reference checks via external credit reference agencies.||For our legitimate interests or those of a third party,i.e. to ensure our customers are likely to be able to pay for our products and services.|
|External audits and quality checks, e.g. for ISO orInvestors in People accreditation and the audit of your accounts.||For our legitimate interests or those of a third party,i.e. to maintain our accreditations so we can demonstrate we will operate at the highest standards.
To comply with our legal and regulatory obligations.
We may use your personal information to send you updates (by email, text message, telephone or post) about our services.
We have a legitimate interest in processing your personal information for promotional purposes (see "Why we use your personal information"). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside of Maritime Properties Limited for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
"I do not normally leave reviews for anything let alone estate agents but I was so impressed with Maritime Properties. When we were thinking about putting our property on the market, Mitul came out to meet us and gave us lots of good advice on how to get the best possible value for our home. He then went on to take some very professional photographs, giving a very unique description of the property and provided a detailed floor plan. I am aware most agents do this, however Maritime Properties made us feel like they had generated these items solely for our property and it was not just generic text. Mitul was brilliant with keeping us posted on progress, we would get a call from him at least once a week without fail with updates. He was great at chasing up the solicitors and managed the overall process very effectively. Having worked with a number of estate agents I can honestly say that Maritime Properties has by far topped the list for quality of service and professionalism. To top it off they got us asking price for the house as well."